Refund policy

Refund Policy
Effective October 12, 2026

Closing sale: all sales are final.
We are closing our store, and all orders placed on or after October 12, 2026 are final sale. We do not accept returns, exchanges, or cancellations for change of mind, wrong size or color, or any other reason.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please email us at unleashkreativity.orders@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will replace the item or issue a refund. You do not need to ship the item back unless we ask you to.

Lost packages
If your tracking shows your order as delivered but you did not receive it, or if your package has not arrived within 15 days of shipping, please contact us at the email above.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable unless the issue was caused by our error.

Customer support
Our support email will be monitored until January 15, 2027.